Frequently Asked Questions
We've gathered together a few questions that we hear from time to time about our organic home delivery service.
Take a look and see if your question is here. If you can't find your answers here, send us an email or give us a call at 503.236.6496
Email is the preferred communication method since we’re a small company and don't have a full-time person handling the phone and voicemail.
What does being a member mean? Is there a commitment?
Membership is just a term used to describe people who are getting our service. There are no contracts or required subscriptions. You choose whether you want delivery just once, or regularly every week, every 2 weeks, every 3 weeks, or every 4 weeks.
How do I redeem a Chinook Coupon?
1. Write the first and last name listed on the account on the coupon.
2. Leave the coupon out for the driver to pickup on your delivery day. --or-- Mail the coupon to our office at 14107 NE Airport Way, Blding A/Portland OR 97230.
3. Once we receive the coupon here in the office we'll add the discount to your payment history as well as adjust the billing accordingly.
Where does the produce come from?
This is one of the most important questions. Our vegetables and fruits mostly come directly from local area farms. By buying directly from the farmer we are assuring that you get the freshest produce with the least amount of processing and travel possible. Supporting local farms also means that the money is staying within the communities that we serve while also helping to keep small family farms operational. We also source some organic produce from local distributors like Organically Grown Company and Charlie’s Produce when the local growing season slows down during the winter and early spring.
How does it all work?
It is as easy as 1,2,3. First, choose your produce bin (additional groceries are optional). Second, create your account complete with delivery and billing details. Third, kick back, relax, and enjoy the service.
I just submitted my order. When do I get my first delivery?
We ask for 48 hours notice for all new orders and for all changes. If you are setting up the order or adjusting it online yourself, sometimes we need even less time. Once you sign up or edit your order, we will show you when your next order is coming on the "My Subscription" tab of your member page (you will be re-directed to your member page immediately after registration). If you'd like to postpone the delivery at all, you can change the start date after registration.
How do I pay?
You may setup a credit card on your account for automatic billing to occur on the day before each scheduled delivery. Or you may select to pay via COD. You can leave the check/money order for the driver to pick-up on your delivery day, or you can mail in the payment to our office address at 14107 NE Airport Way, Blding A/Portland OR 97230.
Do you deliver in my area?
We deliver throughout the Portland Metro area along with surrounding neighborhoods. We also have a couple of routes that serve addresses in the Vancouver ,WA area. Check out our delivery routes map to find out which day of the week we’re in your area.
How much does a bin serve? Is there a prescribed weight?
The answer varies due to many considerations. Do you mostly cook and eat at home? Do you also pack a lunch? Are you following a specific diet (vegan, vegetarian, paleo, etc)? What serving size do you prefer? There is no prescribed weight for the bin as it varies each week due to what is in season and availability. All of the bins do get a certain number of items each week to ensure a diverse selection of organic produce. You are also welcome to try different bins until you find the perfect fit for your culinary needs. Some of our customers even change their bin types seasonally—they’ll order an All Fruit Bin in the summer while their home veggie gardens are in full swing and then will switch back to a mixed bin of fruits and veggies in late autumn. You are not locked in to any bin size, type, or frequency.
What if I don't want something in my bin?
No problem, just note your bin preferences when you sign-up for service, or log-in and adjust likes/dislikes in the "Locations and Preferences" tab of your personalized member page. The crew will sub in another item or one of your “likes” if available when one of your “dislikes” is scheduled to be included in the bin’s contents. Please note however that we require 48 hours notice to guarantee we can make any changes.
What do I do if I need to skip a week for any reason?
Going on vacation, have a scheduled business trip, or maybe the fridge is still full? Login to your account and add your vacation break in the "Locations and Preferences" tab of your personalized member page. Or feel free to contact us via phone or email with the vacation start date, vacation end date, and your account details (name on account and delivery address). Please note however that we require 48 hours notice to guarantee we can make any changes.
What other products do you deliver?
We deliver mostly organic products sourced from other local companies. We offer many basic staples such as bread, milk, eggs, meats, cheese, and vegan alternatives. Feel free to add an item to your produce order on an ongoing or one time basis.
What if I'm not going to be home?
You do not need to be home at the time of delivery as long as the driver has access to a delivery drop spot like your front door, porch, or another specified area. Our delivery window for each route day runs from around 10AM – 7:30PM.
What happens on hot summer days or rainy days?
The driver will do his best to leave your order in a shaded or covered area. We also encourage you to note any special delivery instructions on your account for the driver to reference. If you are not going to be home at the time of delivery, please consider leaving out a cooler during the summer heat to keep your fruits and veggies happy. If you order perishables (milk, meats, other dairy items)--we highly recommend leaving out a cooler with ice packs.
What if I live in a secure building?
Please provide us with any special delivery instructions needed for the driver to access your building. Most folks give us an access code, are able to buzz the driver in remotely via a callbox, supply a key to the main door of the building, or have concierge service/office manager on duty to accept the delivery.
Do you deliver on holidays?
We deliver on most holidays except Thanksgiving and Christmas. During the Thanksgiving week--we simply move the delivery schedule up by a day and deliver on Sunday - Wednesday. The Christmas week delivery schedule varies year to year. You may find the 2017 - 2018 holiday schedule posted here: http://organicstoyou.org/holiday-schedule.
Our Refund Policy:
If for any reason you're not satisfied with the produce or one of our other products that you have received, please don't hesitate in letting us know via email. We will compensate you for the issue either by adding in replacement produce to your next bin or by issuing a credit/refund.
Our policy is very simple: we will never intentionally share, rent, or sell any personal information that you submit on our site.