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organic carrotOrganics to You Questions and Answers

We've gathered together a few questions that we hear from time to time about our organic home delivery service.

Take a look and see if your question is here. If you can't find your answers here, send us an email or give us a call at 503.236.6496
Email is the preferred communication method since we don't have a full-time person handling the phone and voicemail.

 

What does being a member mean? Is there a commitment?

Membership is just a term used to describe people who are getting our service. There are no commitments and no subscription.
You can get one bin and continue service for as long as you like.


How to Redeem my Chinook Coupon:
 

1. Write name listed on the account on the coupon:
2. Leave the coupon out for the driver to pickup on your delivery day. --or-- Mail the coupon to our office at 2030 N. Williams, Portland or. 97227
3. Once we receive the coupon here in the office we'll add the discount to your payment history as well as adjust the billing accordingly.

Where does the produce come from? 

This is one of the most important questions. Our Produce mostly come Directly from Local area farms, so in buying direct from the farmer we are assuring that you get the freshest produce, also that the money is staying within the communities we serve and help in keeping small family farms operational. We also do get local produce and other produce from, mostly during the off growing season, from a local distributor, such as the Organically Grown Company.

How does it all work?

It is as easy as 1,2,3,. First find out if we deliver to your area, second, choose which bin you would like to have delivered, and decide which type of frequency, ice.. weekly or every other week basis.

Then just submit your order online or call us at 503-236-6496. Normally, delivery is made the first week following submission, due to processing. We usually deliver during the hours of 12pm to as late as 7pm.

I just submitted my order. When do I get my first delivery?

All new customer sign-ups and gift orders received by Saturday before 3PM will be scheduled for delivery the coming week on the appropriate day according to delivery zone. All new customer sign-ups and gift orders submitted during the current delivery week/after the 3PM Saturday deadline will receive their first delivery the following week. You will receive a confirmation email from us at least one day before the order will be delivered.

How do I pay?

There are a few ways to pay, you can pay in advance, by credit card or by mail. You also can pay upon delivery, by simply leaving payment under the door mat or taped to the door.

Do you deliver in my area?

We deliver all over the Portland metro area, including most of Vancouver, WA.. You can check out our delivery map and type in your zip code to see your delivery day.

How much does a bin serve? Is there a prescribed weight?

This can vary by different ways, such as how much you eat and how much you eat at home? things like that. There is no prescribed weight for the bin, it varies each week due to what is in season and availability. All the bins do get a certain number a produce items each week, to ensure a diverse menu for you to choose from. You can also try one bin and then another to find which works for you the best, you also could alternate bins, such as get a fruit bin one week and a small another week, or whatever may work for you. You are not locked in to any size or frequency.

What if I don't want something in my bin? 

No Problem, just let me know through when you sign up or thru email or telephone(503-236-6496) at any time to make adjustments. You can also give suggestion of things you like, or it can be a surprise to what we will switch out. 

If,  you did not go thru something in a week or you get some produce item through another source, let us know and we will switch something else in. It's that easy.

What do I do if I need to skip a week for any reason?

Going on vacation, business trip, whatever, just drop us a line thru email or telephone, with a 48 hour notice and we can make it work. Let us know what date(s) you need to skip and when you would like to resume deliveries. also leave your full name and contact information.

What other Products do you deliver?

We deliver mostly local, organic products such as some of the basics like bread, milk and eggs. We need to have 48 hrs notice to acquire most items, 48 hrs for others.

What if I'm not going to be home?

Well, we have it set up so, you don't need to be home for delivery. We will come on the prescribed day and time and leave the bin on your front or back porch area, where you can get it when you come home. simply leave payment out for the first time and afterwards just leave payment in the bin and leave it out on your delivery day or pay by credit card.

What happens on hot summer days? Or rainy days? 

There are various things we can do for the heat, we try to leave the bin in the shade, first of all, also for a small charge we can put ice pack in your bin. you can also leave us a ice pack to put in your bin, when we drop it off, and/or you can leave out a cooler for us to transfer the produce into. let us know what will work for you. For those rainy day or other inclement days, we deliver your produce in a reusable, closeable lid, plastic bin, so no weather or critter can get in to your produce.

What if I live in a secure building?

Well, what usually happens is that, there is either a key or code that can get us in, or maybe an office/manager person, to buzz us in or maybe even a neighbor, that can let us in. It usually works out.

 

Our Refund Policy:

If for any reason you're not satisfied with the produce you received, please don't hesitate to let us know and we will gladly refund the amount either with replacement produce or monetarily. If you are unsatisfied with any of our products, please click here to contact me.

 

What do I do if I need to skip a week for any reason?

Going on vacation, business trip, whatever, just drop us a line thru email or telephone, with a 48 hour notice and we can make it work. Let us know what date(s) you need to skip and when you would like to resume deliveries. also leave your full name and contact information.

 

What other Products do you deliver?

We deliver mostly local, organic products such as some of the basics like bread, milk and eggs. We need to have 24 hrs notice to acquire most items, 48 hrs for others.

We need 48 hours notice to modify all orders.

 

What's our privacy policy?

Our policy is very simple: We will never share, rent, or sell any personal/payment information you submit on our site.

 

 


 

 

* Our Delivery Schedule may change during major holidays. Click Here for up to date scheduling information.

Our Simple Privacy Policy:
We will never share, rent, or sell any personal/payment information you submit on our site.

Click Here to view our full policy - or Click Here to download the pdf doc


503-236-6496 • 2030 N. Williams, Portland or. 97227 • info@organicstoyou.org

 


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